Recover a Mobile Legends Account: The Official Ways

To recover a Mobile Legends account, sign in with a method that was bound to it: a Moonton Account, Facebook, Google Play Games, Game Center or another social sign-in. If nothing was bound, or a thief has changed the binding, the only other way is the game's own Customer Service and its account recovery form, with proof that the account is yours. Nobody outside the game can do it for you.

A lost Mobile Legends account: find your case first

What to do depends on how you lost it:

• New phone, or the game was reinstalled. If the account was bound, it is not lost. You only need to switch to it.
• Forgotten Moonton password. A reset by email solves it.
• Never bound, and the phone is gone or was reset. The account lived only on that device, so Customer Service is the only way.
• Stolen. Someone else is using the account or has changed its sign-ins. Secure your email and social accounts first, then go to Customer Service.

Recover a Mobile Legends account with a bound sign-in

After a fresh install, the game often starts you on a new, empty account. That is normal. Do not spend anything on it.

1. Tap your avatar on the main screen to open your profile.
2. Open the account section and choose Switch Account.
3. Pick the method your old account was bound to: Moonton Account, Facebook, Google Play Games on Android, Game Center on an iPhone, or another one from the list.
4. Sign in. The game restarts with your old account.

If you do not remember which method you used, try them one by one. A wrong one opens a different account or none at all, and you can switch again.

Forgotten Moonton password

On the Moonton Account sign-in screen, choose the forgot password option. A verification code goes to the email address of the account, and with it you set a new password. If you can no longer open that email, recover the email at its provider first.

MLBB account recovery through Customer Service

When no sign-in works, the game's support team is the only one that can return the account.

1. Open the game on any device. A new, empty account is enough.
2. Tap Customer Service, the headset icon on the main screen.
3. Among the account topics, choose the one for a lost or stolen account.
4. Fill in the recovery form completely and send it.

Prepare your answers before you start. The form exists to prove that you are the owner, so it asks about things only the owner knows:

• The player ID and server ID of the lost account, and its nickname. If you never wrote the ID down, look in old screenshots and top-up receipts, or ask a friend to open your profile from their friend list.
• When and where the account was created, and on which phone.
• The devices you played on after that.
• Your purchases. Receipts and order numbers of your top-ups are the strongest proof, especially the earliest ones, because only the real owner has them.
• The sign-ins that were bound to the account, and when you last logged in.

Be exact and honest, because wrong answers slow things down. Send one request, answer the follow-up questions, and remember that the decision belongs to support.

Nobody outside the game can recover an account. "Recovery services" that ask for money, and recovery links that someone sends you in a chat, are scams.

If the account was stolen

Speed matters here. Do these in order:

1. Secure your email with a new password that you use nowhere else, and turn on two-step verification.
2. If the game was bound to Facebook or another social account and that account was taken over, recover it at its own provider. Mobile Legends cannot reset it for you.
3. If you can still get into the game, change your Moonton password. Then open the account section, check the bound sign-ins and the devices the game lists, and remove what is not yours where the game allows it.
4. If you cannot get in, send the Customer Service form and say clearly that the account was stolen, and when.

Most thefts start in one of three ways: a page that promises free diamonds or skins and asks you to log in, an account that was shared with a "booster" or bought from someone, or a modified app. Sharing, buying and selling accounts also breaks the game's rules, and a bought account can be claimed back by its first owner, who still holds the proof.

Bind the account so you cannot lose it again

• Bind a Moonton Account with an email you really use, and add at least one more sign-in.
• Give that email a unique password and two-step verification.
• Write down your player ID and server ID, and keep your top-up receipts. They are your proof if you ever need the form.
• Never share your login, and sign out after you play on someone else's device.

Questions players ask about recovery

How do I recover a Mobile Legends account without email?

Use any other sign-in that was bound to it, such as Facebook or Google Play Games. If there was none, the Customer Service form with your proof is the only way.

Can I recover an account with only the player ID?

No. The ID cannot sign you in. It tells support which account you mean, and the rest of the proof shows that it is yours.

Is there an MLBB account recovery link?

The recovery form is opened from the game's own Customer Service. A link that a stranger sends you, or a page that asks for your password, is phishing.

Will I get back the diamonds and skins a thief used?

That is for support to decide. List what is missing in your request, but do not count on it.

Topping up after the account is back

Once the account is yours again, be careful where you type its details. A safe top-up never needs your password or a verification code. On Mas4Games, Mobile Legends diamonds are loaded by player ID and server ID for accounts of the Türkiye region, and those two numbers are all the store asks for. Our guide on how to top up Mobile Legends diamonds shows where to find them.