Recover a Hacked PUBG Mobile Account: Official Steps

To recover a hacked PUBG Mobile account, first take back the login it is linked to, such as Facebook, Google, Apple, X, an email address or a phone number, and change its password. If the thief has already changed the link, send a recovery request to PUBG Mobile's official customer service with proof that the account is yours. Do it today: the sooner support hears from you, the better your chances.

What to do in the first hour

1. Try your usual sign-in. Open the game and sign in the way you always did. If it still works, the thief probably knows your password but has not changed the links yet. Go through the next steps without a break.
2. Secure the email behind everything. Your email receives the password resets for all your other accounts. Give it a new password that you use nowhere else, turn on two-step verification, and check that no unknown recovery address or forwarding rule was added.
3. Reset the linked login. If the account is linked to Facebook, Google, Apple or X, recover that account at its own provider and change its password. PUBG Mobile does not hold those passwords and cannot reset them for you.
4. Clean up inside the game. Once you are in, open the account settings. Remove any linked method you do not recognize, link your own email and phone number, and sign out devices that are not yours where the game lists them.

If the sign-in no longer leads to your account, or opens an empty new one, the link was changed.

How to recover a PUBG Mobile account through support

PUBG Mobile's customer service is the only place that can return an account whose links were changed. You reach it in two ways: the Customer Service button in the game's settings, which works from any account, even a new guest one, or the help center on the official PUBG Mobile website. Inside it, look for the account recovery option among the login and account topics.

Write one clear request and include everything that shows the account is yours:

• Your player ID and nickname. If you never wrote the ID down, look for it in old screenshots and in top-up receipts, or ask a friend to open your profile from their friend list.
• How the account began: roughly when you created it, in which country, and on which phone model.
• The devices you played on, and the sign-in methods that were linked before the theft.
• Purchase receipts. Order numbers from Google Play, the App Store or any other UC purchase are the strongest proof, because only the real owner has them.
• What happened: when you lost access, and anything suspicious before it, such as a link you opened or a person you shared the account with.

Be exact and honest, because wrong details slow the process down. Keep everything in the same request, answer the follow-up questions, and remember that the decision belongs to support.

Nobody outside the game can recover an account. People and pages that offer "account recovery" or "unban" services for a fee are running a second scam on players who have just been robbed.

How accounts get stolen

Most thefts follow one of four routes:

• Fake login pages. A link promises free UC, a free skin or an event reward, then shows a page that looks like a Facebook or X login. Whatever you type there goes to the thief.
• Shared and traded accounts. If you bought the account, borrowed it or gave your login to someone who promised to raise your rank, another person knows a way in. Buying, selling and sharing accounts also breaks the game's rules.
• Cheats and modified apps. Programs that promise aim help or free items often carry code that steals logins, and they get accounts banned in any case.
• Verification codes. No real support agent or seller needs the code that arrives by SMS or email. Anyone who asks for it wants your account.

Lock the account after you get it back

• Give the linked login and its email new, unique passwords, and turn on two-step verification for both.
• Link more than one method to the game account, for example a social account plus an email and a phone number, and turn on any extra login verification the game offers. If you lose one method, the others still let you in.
• Download the game only from Google Play, the App Store or, on a PC, GameLoop.
• Never give your password to top up. A top-up by player ID needs your ID and nothing else.

Frequent questions

Can I recover a stolen PUBG Mobile account with only my player ID?

Not by yourself. The ID cannot sign you in. It is what support uses to find the account, and you still need the other proof listed above.

How do I recover my account without Facebook?

If the Facebook account itself is gone, try Facebook's own recovery first. If that fails, use another method that was linked to the game, such as an email or a phone number. If there was none, contact PUBG Mobile support with your proof.

Will I get back the UC and items the thief used?

That is for support to decide. List what is missing in your request, but do not count on it.

Topping up safely once the account is yours again

After a theft, be careful about where you type your details. A safe top-up never needs your password, your linked login or a verification code.

On Mas4Games, PUBG Mobile UC is loaded by player ID for global accounts, or you can buy a UC code and redeem it yourself. The store asks for the player ID only. Our guide on how to top up PUBG Mobile UC shows where to find your ID, and the help center has live support for questions about an order.